Welcome to the DKS DoorKing Tech Support website.  This website provides our customers with on-line support information for our products.  All documents posted on this website are in PDF format.  You will need Acrobat Reader version 6.0 or higher to download the information on this website.  If you do not have Acrobat Reader, you can get a free copy by clicking the Acrobat Reader Icon.

IMPORTANT!  We have not yet posted all of our manuals and instruction sheets on this site.  If you cannot find the document that you need, contact our tech support or sales departments to have the required document sent to you  This site will be updated on a regular basis as more material is added to it.

SOFTWARE DOWNLOADS can be found on the TELEPHONE ENTRY page.

LAST UPDATE:  February 5, 2010

For non-technical information, please visit www.doorking.com

DKS Dealers & Distributors who require field trouble shooting assistance or additional technical information can contact our tech support department.

Tech Support:  800-826-7493  Email:  tech_support@doorking.com

Please have the following information available BEFORE contacting a technician.  We cannot help you without this information.

• Model number of the product you are working on.
• Circuit board number (example: 1865-010, 4602-010, 1840-010).
• The serial number and revision level of the circuit board (this information can be found on the small white tag on the circuit board).

If you are calling to report problems with modeming to one of our PC programmable systems, it is very helpful if you have the make and model number of the modem in the computer that you are using.  This will help our technicians determine the correct modem setup strings for your particular modem.

We also recommend that you have the following test equipment on hand to help us help you.

• A good quality VOM meter to test various voltages and continuity.
• A telephone test set (for trouble shooting telephone entry systems).
• A MEG-OHM meter (for trouble shooting inductive loops used with gate operator systems).

Direct comments about this website to: email@dkaccess.com